Returns

Please check your goods carefully when received. If your purchases are faulty or are not fit for purpose, you should contact us within 14 days following delivery and inform us of any defects in the products. We will examine the products and, if they are faulty or are not fit for purpose, we will, at our discretion, replace or refund the defective products. We may require goods to be returned to us before a refund can be given, or a replacement dispatched. We will advise you if we require items to be returned and give you instructions on how to do this. Do not return products unless requested, as postage will not be refunded for goods returned without prior notification

When returning items, it is your responsibility to ensure that they are packed so as to avoid damage, as goods must be received by us in a re-saleable condition. No returns or exchanges will be accepted unless the goods are returned in their original condition or packaging.

PLEASE NOTE that unfortunately you are not able to return or exchange your online order in store, if you have any queries regarding an online return please contact us at info@bastins.co.uk