Terms & conditions

Delivery

Standard Delivery – 4-6 Working days from date of order.

Standard Delivery cost £6.00

If for any reason we are unable to fulfil your order we will contact you as soon as possible. Where we fail to deliver or delivery is delayed we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses.

When you place an order with us, this represents an offer to buy from us. Acceptance of your order and the completion of the contract will take place on despatch of the goods to you. Ownership of the products shall pass to you on delivery to your specified delivery address, provided that we have received payment for them.

Payment

You can pay online with Mastercard, Visa, Delta, Maestro and Electron cards. We do not accept American Express or Diners Club. We are sorry but we are unable to accept cheques as a method of payment. All orders must be paid for in full and cleared funds received before we can dispatch goods to you.

Prices

All prices in this guide are in £ sterling and are valid at the date of print, but may vary during the life of this guide. If the price changes, we will tell you the new price before any contract is formed between us and you can decide whether to continue with your purchase. All prices are inclusive of VAT at the appropriate rate. Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability.

Product Images/Descriptions

All images/descriptions are to the best of our knowledge a fair reflection, but we cannot guarantee the appearance and/ or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. The products described and offered for sale are intended for domestic use only. All stock is subject to availability. Occasionally we may be unable to supply a particular item in this instance we will notify you as soon as possible.

Faulty Products

If your purchases are faulty or are not fit for purpose, you should contact us within 14 days following delivery and inform us of any defects in the products. We will examine the products and, if they are faulty or are not fit for purpose, we will, at our discretion, replace or refund the defective products. We may require goods to be returned to us before a refund can be given, or a replacement dispatched.

Statutory Rights

As a consumer, there are certain terms implied in your contract with us, which we cannot exclude or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for purpose). You can also be assured that under the Distance Selling Regulations you have the right to cancel your order for any item purchased by phone or online within 7 working days after the day of delivery. To do this please contact us. After informing us, please look after the goods whilst we arrange to collect them from you. It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or www.consumerdirect.gov.uk.

Limitations

Without prejudice to your statutory rights, we will not be liable to you for misrepresentation (unless fraudulent), common law duty or under any express or implied term of this contract for: any losses which are not foreseeable by both you and us when this contract is formed arising in connection with the supply of products or their use by you; any losses which are not caused by any breach by us; or business or trade losses. Our products have been selected for domestic use only: if you plan to use them for business purposes, please make sure you have the appropriate insurance. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept any liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim. We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control, including: an act of God, explosion, flood, fire or accident; war or civil disturbance; act of terrorism; strike, industrial action or stoppages of work; any form of government intervention; a third-party act or omission; failure by you to give us a correct delivery address or to notify us of any change of address. Nothing in this contract shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude and, further, nothing in this contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

Age Restrictions

Certain products offered on our website such as super glue are subject to age restrictions. By placing an order for any of these products, you confirm that are 18 years of age or older. Your entire order will be cancelled & your sale rejected if we are unable able to verify your age using the details you have provided.

Waste Electrical & Electronic Goods

Legislation is in place to reduce the amount of electrical waste sent to landfill. It is intended to encourage separate collection and treatment of these products such as by reuse, recovery, recycling or sound environmental disposal. It makes manufacturers and distributors more responsible for the environmental impact of their products. We have joined a Government approved scheme that provides facilities at local civic amenity sites to allow customers to dispose of their unwanted electrical goods free of charge. You can find your nearest site by visiting www.recycle-more.co.uk and selecting the bank locator page.

Intellectual Property

You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any of our trademarks.

Privacy & Security

Bastins is committed to protecting your privacy at all times during your shopping experience. Your feelings are important to us, so if you would like to ask us a question about our process or about your personal information please feel free to contact us. When you register as a shopper with us, we’ll need to take some details from you. The information we gather will only be as much as we need to administer and fulfil your orders. We will only share your information with our payment authorisation partner and our delivery partners, to make sure that your shopping basket is processed and delivered to you as efficiently as possible. If you believe any of your personal information is incorrect, contact us and we will do our best to rectify the problem. If you choose to register with bastins.co.uk you will be asked to create a password. It is your responsibility to look after your password, keeping it confidential at all times. You are responsible for all activities that take place using your username and password. If you believe that your password is no longer confidential, please let us know straight away by contacting us. We want you to enjoy your online shopping experience and we'll take all reasonable steps to protect your personal information but unfortunately, this cannot be guaranteed. By using the bastins.co.uk online shopping web site, you are accepting the inherent security risks found when providing information or purchasing online. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. We are committed to protecting your privacy. When you register as a shopper with us we'll need to take some details from you. This information will be used to (1) administer and fulfil your order; (2) notify you of our offers, discounts, promotions and competitions; (3) undertake market research; and (4) recommend products we believe may be of interest to you. We will share your information with (1) any company in our group; (2) those who assist us to fulfil your order (such as delivery partners and payment authorisation partners); (3) our trusted market researchers to ensure our service meets our standards; and (4) to comply with our legal obligations and for the purposes of detecting and preventing fraud and crime.

Contact Us

If you have any queries regarding our terms & conditions please feel free to contact us at our head office address, details as follows:

Bastins 2012 Limited Trading As Bastins
2 Robins Drive
Apple Business Park
Bridgwater
TA6 4DL.

Telephone: 01278 446746

Fax: 01278 431746

Email: info@bastins.co.uk